We aim to process all orders within 1-3 working days of an order taking place. Ready to ship items will be always be shipped within 1 working day.

Delivery charges for Europe, USA, UAE, South Africa and the Rest of the World are calculated at the time of checkout.

All international orders will be shipped via DHL or Fedex International Priority (1-3 working days).

UK orders for Next Day Delivery will be shipped with Royal Mail.

Orders placed over the weekend; Saturday & Sunday, are dispatched the next working day.

It is the responsibility of the buyer to pay any applicable Import Duties or Tax requested by the local authorities of the country they reside in.

Duties and import tax charge is at the discretion of the Customs Authority in the designated region based on various different factors.

We accept returns and exchanges only if the hair extensions are unused, unworn, unaltered and in their original packaging (including tags and security ties still intact). Please do not remove the ties and attempt to replace them as this will void the warranty and your order will not be refunded.

Due to hygiene and safety reasons, once extensions have been opened, installed, or tampered with, they are non-refundable.

Returns and exchanges must be requested within 7 days of the courier marking the order delivered.

Refund Process

Eligible returns will be refunded to the original payment method within 5-7 business days after inspection.

Original shipping fees are non-refundable.

If the return does not meet our criteria, it will be sent back to the customer at their expense.

Final Sale Items

Clearance items, custom orders, and discounted bundles are final sale and cannot be returned or exchanged.

How to Initiate a Return

Contact our customer service team at [your email] using our contact form below with your order number and reason for return.

Once approved, you’ll receive return instructions. Return costs must be covered by the buyer.

We will not be held liable if the returned products do not arrive and will only refund items that have arrived safely.

If you receive the wrong color or length, we will gladly exchange it for the correct product.

Customers are responsible for return shipping costs unless the exchange is due to an error on our part.

Please ensure you are entering the correct, secure delivery address when placing an order.

Please note delivery addresses can not be changed, corrected or altered once an order has been shipped out.

BYNATALEI does not take responsibility for lost, stolen, misplaced, or incorrectly delivered shipments. 

Nor responsiblity for misdelivered, undelivered or parcels lost in transit due to an incorrect address provided to us.